How long does it take to receive my guard?
You should receive your impression kit within 2-3 business days of your order. As soon as we receive your impressions back it take about 10 business days to fabricate your custom guard by hand.
What if I need my guard sooner?
We offer a rush delivery in which we can fabricate your guard in 1-3 business days. There is a $19 charge for this service. Send us a message at firstname.lastname@example.org with "I need to rush" in the subject line.
What if I have a specific date where I need my guard back?
Send us a message at email@example.com with “I have a date” in the subject line and we’ll be able to let you know.
What if my impression trays don’t fit?
In the event that you’re in-between sizes and you can’t fit your teeth into the tray without hitting the edges, send us a message at firstname.lastname@example.org with “my trays don’t fit” in the subject line. Make sure to let us know if they are too big or too small. Don't open your base and catalyst until your new trays arrive.
What if my impression doesn’t come out right?
If for some reason you can’t capture all of your teeth, or if you material set too fast, or for any reason, send us a message at email@example.com with “I need a new impression kit” in the subject line. Be advised that there is a $15 charge for a new kit.
What if I want custom graphics but I don’t have an image to submit?
Let us know! Send us a message at firstname.lastname@example.org with “I need help with graphics” in the subject line. We have graphic designers that can help us make a design to your exact specifications.
Once you submit your request, we will be able to send you a quote to have your design made. Depending on the complexity this will typically cost between $25-$45.
What if my submitted custom graphics are rejected?
If the resolution of your image is too poor, the final image will come out grainy. If it looks like this is the case we will send you an email. You can either submit a new image or work with our custom graphic designers.
What if I need help deciding which guard to order or What if my sport isn’t listed?
Send us a message at email@example.com with “I need help” in the subject line. We can walk you through the process and help you select the correct guard.
What if I want to order more than one, is there a discount?
Yes! If you place your orders together, we can use the same impression kit and can save you 30% on your second guard. Be advised that this only applies to multiple orders for the same athlete.